Help center

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Find answers, explore guides, or reach our team — we're here to help you get the most out of Genoti AI.

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For customers

Help with discovering and booking local services through Genoti AI.

For merchants

Support with running and growing your business on Genoti AI.

For customers

Booking & account help

Everything you need to book, manage, and enjoy services on Genoti.

Bookings & appointments

How to book, reschedule, cancel, and manage your appointments.

Rewards & gift cards

Earning and redeeming points, using gift cards, and loyalty tiers.

Payments & refunds

Accepted payment methods, how refunds work, and billing queries.

Account & profile

Updating your profile, changing your password, and managing preferences.

Favourites & reviews

Saving your go-to businesses and leaving reviews after visits.

Using Negotiate to get the best deal from merchants.

For merchants

Running your business

Guides to help you set up, manage, and grow with Genoti AI.

Getting started

Listing your business, setting up your profile, and onboarding guide.

Booking management

Managing your calendar, staff schedules, and appointment slots.

AI Agents setup

Activating and configuring your AI receptionist, upsell, and marketing agents.

Marketing & campaigns

Running WhatsApp campaigns, off-peak deals, and loyalty programs.

Analytics & reports

Understanding your revenue, bookings, and customer insights dashboard.

Billing & pricing

Your subscription plan, invoices, and upgrading or downgrading.

Genoti Academy

Learn at your own pace

Video guides and walkthroughs to master every feature.

Quick start videos

AI Agents training

Grow your revenue

Marketing mastery

Reputation management

Tips & best practices

Still need help?

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