Get Them Back | Genoti AI Agents

Why loyalty pays

Your most profitable customer is the one who comes back

Winning new customers is expensive. The real growth is in the ones you already have, who spend more, book more often, and bring their friends. But staying in touch takes time you do not have.

25 to 95%

profit lift from just a 5% increase in customer retention

5 to 25x

more expensive to win a new customer than to keep an existing one

67%

more spent per visit by repeat customers versus first-timers

Sources: Bain & Company and Harvard Business Review (Reichheld); Bain & Company customer spend research. Verify and cite before publishing.

What Get Them Back does

Turn one-time visits into repeat bookings, automatically

It knows each customer's history, reaches out at the right moment, and keeps your reputation working after they leave.

Reminders that cut no-shows

Get Them Back sends a friendly reminder before every appointment, timed so it actually lands, and lets the customer confirm or reschedule in a tap. Fewer empty chairs from forgotten bookings, without you chasing anyone.

Example: "See you tomorrow at 10 AM. Reply Y to confirm or R to reschedule." sent the evening before.

Reminder sent

Confirmed by the customer

Auto

No-show avoided

Slot kept, chair filled

Win-back and re-engagement, on the right timing

It watches each customer's visit rhythm and reaches out when someone is due back or starting to drift, with a message that uses their name and history. No spam, no guesswork, just the right nudge at the right time.

Example: a win-back offer to 24 customers not seen in 60 days, sent automatically with a gentle incentive.

Re-engagement campaign

Triggered by visit gap

Running

6 customers rebooked

From this week's win-back

+6

Loyalty, referrals, and a reputation that works

Reward your regulars with loyalty, gift cards, and referral perks, and ask for a review at the moment a customer is happiest, then reply to every review automatically so your reputation keeps earning you new customers long after the visit.

Example: a 5-star review requested right after a great visit, then answered with a warm thank-you on its own.

Review requested and posted

Replied automatically

+1

Referral reward issued

Regular brought a friend

+1

What makes Genoti different

Personal, well-timed, and measured on revenue

Timed to each customer. Messages go out based on real visit history, not a blanket blast to everyone.

Personal, not spammy. Uses the customer's name and history so a nudge feels like you remembered them.

Measured on rebookings and revenue. Success is repeat visits and referrals, not opens and clicks.

"Customers I hadn't seen in months started coming back, and my no-shows dropped. It runs on its own and the regulars just keep returning."

Fewer

no-shows each week

More

lapsed customers rebooked

More

reviews and referrals

Placeholder testimonial. Replace with a real Founding 100 quote and numbers.

Works even better with the rest of your team

Loyalty is the payoff of the whole funnel

Get Found

Bring new customers in from local search and the Genoti marketplace.

Learn more →

Get Booked

Turn those inquiries into confirmed bookings, day or night, with Genoti Negotiate.